FAQ

Pro Photoshop Expert Team profile

What about Free Trial?

WE DON’T HIDE OUR SKILLS BEHIND A PORTFOLIO SCREEN. YOU CAN TRY RETOUCHE FOR FREE.

A portfolio is not enough to trust a Designer/Editor with your photos. Nobody wants to get pig in a poke – we realize that you anticipate your edited photos and want to make a reasonable order. And Retouch is glad to meet your wishes! Request Quote at Retouch and examine one edited photo PRIOR TO order placement.

You can use a Free Trial for orders with 2 or more photos, which all require similar editing. send us your photos using FREE TRIAL email form. one or two edited photo with protective watermarks will come back to you with a quote and our consultation in 24 hours absolutely free. For sure, it is the best way to start long term relationship!

About Discount

prophotoshopexpert.com gives additional savings from original estimation if:

– amount of photos in the order is enough to get amount discount.

Amount Discount depends on amount of priced photos in the estimate and is up to 50%. The more photos there are in the order – the more your discount is! Sum of amount discount and required amount of photos for it differ according to type of editing (for example, it is different for skin retouch, clipping path and photo restoration).

If you are going to place bulk order, please contact us using our contact form

Can you change the background of my photo?

Yes. We do. In most cases, we can find or create a free background image for you from our own image resources, e.g. beaches, gardens, rooms, walls, neon lights…
It is possible that sometimes we may not be able to find what you need (e.g. an empty sand road with a purple double-decker bus and a female driver smoking inside). In that case, we will contact you soon and you may need to upload the background image by yourself.

Will you claim the copyright?

No, we do not claim any copyright to derivative retouched/edited images submitted by customers, and customers are always the only copyright owner.

What can I do if I am unhappy with your work?

prophotoshopexpert offers 100% satisfaction guarantee. If you are unhappy with the new photos, please follow these steps:

Request free revision. The designer might have misunderstanding on your instructions at the beginning. Please request free revision and add additional instructions or explanations, which will help the designer to better understand your expectation and improve the work.
If you are sure this designer can never be the one you seek, please tell us and we will ask another designer to work on your photos.
If it still doesn’t work out, please contact us with the your project name and any concerns you might have.

How long do I need to wait for your work?

We provide different turnaround guarantee based on the service you choose (e.g. 24 hours per photo for Basic Fix). Please check out our pricing page for turnaround time. If we fail to deliver in time, a full refund will be provided. Sometimes a project may contain obscure instructions, and we will send you an email for confirmation. During the time we await your response, the timing will be stopped When you receive the edited photos, if you need any revision, you can submit revision request online, revision time is usually the same as first edit, but the actual time may vary depending on the complexity of your revision request.

Under what conditions do you reject my order?

Before we start working on your project, one of our experienced team member will evaluate your photos and instructions carefully. If your project is going beyond our service range, or exceeding technical limit of digital photo editing, we will cancel your project and provide a full refund as soon as possible.

How does prophotoshopexpert work?

prophotoshopexpert has Highly experienced Photoshop designers working 7×24. When you create a project and order a service for it, one of our artists will be working on your project, and upload edited photos as soon as he finishes. You can request free revision if the work is not 100% satisfying.

What is a Reference Picture?

A Reference Picture can help you better describe how you want this project to be done. For example: If eyes.jpg has similar effect to what you want your photo to be, you can set it as Reference Picture and tell us in the instruction, e.g. “make my eyes the same as the girl in reference picture eyes.jpg”. Also, if you need us to put take you out and put into a new background, you can set the background image as a Reference Picture too. You do NOT need to pay for Reference Picture.

How do I receive your work?

When we finish the work, an email notification will be sent to your email with a special link and a Password, which will lead you to the project page. Just enter the password and the work will be downloaded to your computer. By the way, we can send by email attachment too if you prefer.

Do you accept RAW images online?

Yes! We has seamless support for most RAW images, e.g. NEF, CR2, CRW, DNG…

Can you buy background images for me?

No. We don’t buy background images for customers. It is a good idea to check out professional stock photo agencies(e.g. Fotolia,alamy) if you need to buy background images.

What do you mean by “Completely Risk-Free”?

This is one of our unique features to guarantee customer satisfaction. If you are not satisfied with our work, you can contact us and submit additional instruction for revision and we will revise it absolutely for free, until you are satisfied. We want you to know that your satisfaction matters more than anything else.

Will my photos (and edited photos) be safe?

Yes, absolutely. prophotoshopexpert maintains a strict privacy policy. No third party could access your photos or edited photos created from your submission. Your photos will stored in a password protected directory (CLIENT AREA) and only you can access that with specific password anytime. prophotoshopexpert will never publish your photos unless you have explicit consent to to grant us your permission.

Can I delete my photos?

Yes. Please Contact us, and we will close your account or delete your photos in less than 3 days.

I don’t have Paypal/Skrill, can I order ?

If you do not have Paypal/Skrill, Please contact us and we can send you Special payment link or the only other option is Wire Transfer ( sometimes referred to as ‘Telegraphic Transfer’ or simply T/T). Due to high transaction cost, we only accept Wire Transfer with amount over US$1000. Please contact us for details if you plan to issue a wire transfer.

FOR BULK QUANTITY PLEASE CONTACT FOR REASONABLE PRICE

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Placing an Order

1. Just send us your photo and instructions via our contact form or email or use WeTransfer, Dropbox or Google Drive for sharing large/multiple files with us. No account needed. We respect your privacy and never publish or outsource your photos to any third parties.

2. We give you a no-obligation price quote.

3. Once you accept the price quote, we’ll send you an invoice or a PayPal payment link.

4. After receiving your payment, we’ll notify you by email and start processing your order. Orders are processed Monday through Friday. However, we’re ready to accommodate rush orders.

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Custom Offer

Do you need a price estimate first to see if our services meet your budget?
Please provide us with as much detail as possible, and we’ll create a custom offer made just for you.

Questions?

Have a Question? Please feel Free to contact with us.

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PRICING

The price per photograph depends on the difficulty of the object. you need to send us your query with description.We will reply you almost instantly.